Terms and Conditions

General Terms

The following General Terms and Conditions apply to orders placed with Impact Plaza GmbH via the online shop at impactplaza.com.

The prices listed in the online shop are understood to be net prices in Euro and are subject to value-added tax. For orders coming from non-EU countries, the country-specific sales or value-added tax in the destination country is to be paid directly. In this event, the net prices in Euro will be displayed to you in the final ordering process.

All orders shall incur additional shipping costs, if indicated. For orders from countries outside the EU, additional costs may apply. Possible fees and/or extra fees for shipments will be shown during the ordering process. Additional customs or bank fees may also apply.

The presentation of products, services and/or digital content in the online shop does not constitute a legally binding offer, but rather a non-binding online catalog. By clicking on the “Buy Now” or „Order Now“ button, you are placing a binding order for the items contained within your basket. Whilst we will email you without delay to confirm receipt of your order, this does not constitute acceptance of the contract. As soon as we have delivered the products, services and/or digital content to you, you will receive a confirmation, at which point a legally binding sales contract is entered into. Alternatively, a legally binding contract of sale is concluded if we send you an explicit order confirmation in an email.

If we do not have the items you ordered available, we will inform you as soon as they are available again or as soon as we are aware that, contrary to expectations, they will not become available again within an appropriate time frame. In the event of the latter, we will refund the related payments you have already made.

We will save the contract pertaining to your order and send you the relevant files by email as part of the order confirmation. You can view previous orders by going to your customer account within the online shop, as long as we have implemented this function.

We offer you the following payment methods: PayPal and bank transfer. If paying by credit card, your card will be charged as soon as you complete your order. We will not authorize delivery before payment has been credited to our account or before we have received confirmation from the payment services provider in question that they will make the payment.

The products and/or deliverables remain our property until they have been paid for in full.

You are only entitled to set off demands against our claims if your demands have been legally upheld, if we have accepted your demands, if your demands are uncontested or if your demands arise from the contract on which the order is based. You are only entitled to exercise a right of retention if this right pertains to the contract on which the order is based.

As a private customer, you may have the right to cancel the contract on which the order is based within a set period of time. Please note our cancellation policy in the online shop.

As a private customer, you may have statutory warranty rights in line with current legislation. In particular, you may have the right to demand that defects be rectified, potentially the right to a reduction in price, the right to withdraw from the contract and/or to claim damages and/or reimbursement for wasted expenditure.

We accept no liability for defects caused by unsuitable or inappropriate use, the failure to follow usage instructions, incorrect or negligent handling or normal wear and tear.

If you sustain damages in connection with the delivery of faulty products, services and/or digital content, our liability, as well as that of our legal representatives and agents, in the event of breaches of contract caused by simple negligence is limited to the typical average direct damages that were foreseeable at the time of concluding the contract. Neither we nor our legal representatives or agents accept any liability for breaches of non-essential contractual obligations arising from simple negligence. The aforementioned limitations of liability do not affect any claims you make under product liability legislation or a warranty. Further, the aforementioned limitations of liability do not apply to damages to life, limb and health attributable to us.

For information on the way we collect and process personal data in connection with our online shop and to process orders, please refer to our privacy policy in the online shop.

Contracts executed under use of this online shop shall be governed by the laws of the Federal Republic of Germany excluding the UN-Convention on Contract for the International Sale of Goods (CISG). The statutory provisions limiting the choice of law and requiring the applicability of mandatory regulations remain unaffected, particularly with respect to the statutory provisions effective in the state of your habitual residence as a consumer.

Please note the platform for online dispute resolution as provided by the European Commission: http://ec.europa.eu/consumers/odr/. We are not obliged to participate in dispute resolution proceedings in front of a consumer arbitration board and are principally not willing to take part in such proceedings.

EU Right of Withdrawal

As a private customer, you have the right to withdraw from the purchase of our products within 14 days without giving any reason. Please be aware that some products sold on this website may not be subject to the EU Right of Withdrawal.

For any purchase or products, the withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the products. For any transaction related to services and/or digital content, the withdrawal period will end by commencement of the services and/or when the content is available as a download in our online shop and is thereby made available to you with your prior express consent and acknowledgement that you lose your right of withdrawal.

To exercise the right of withdrawal, you must inform us of your decision to withdraw from the contract by an unequivocal statement. You may use the attached model withdrawal form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from an agreement, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the products back or you have supplied evidence of having sent back the products, whichever is the earliest.

You shall send back the products to our returns warehouse without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the products before the period of 14 days has expired. You will have to bear the direct cost of returning the products. You are only liable for any diminished value of the products resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the products.

Withdrawal Form

To Impact Plaza GmbH
Am Anger 3-5
82237 Woerthsee
Email: team(at)impactplaza(dot)com

I hereby give notice that I withdraw from my contract of sale of the following products:




Ordered on ________________ / Received on ______________

Name of consumer(s):


Address of consumer(s):



Signature of consumer(s) (only if this form is notified on paper):


Date: ________________________

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